CrazyHostGuy.com
Policies
Billing & Account Cancellation Policy
Billing
Generally your billing period starts on the 1st of each
month. For each successive period, your contract is renewed
automatically until we receive a completed account cancellation
form. Your billing period is determined by the billing option
you chose at the time of ordering. Your billing period also
applies to any additional items and services ordered after
the initial activation of you account. Fee(s) for such items
and services will be prorated so that the start date matches
that of the first domain.
Invoices
www.CrazyHostGuy.com sends invoices on the 15th of each month via
e-mail to the e-mail address you provided when you signed
up for your account. www.CrazyHostGuy.com invoices exclusively via
e-mail. We DO NOT send out invoices via postal mail or any
other format.
Payment
All payments are due prior to the beginning of the month
before service is rendered. All credit cards are billed
automatically on your renewal date. If you wish to pay your
account by a method other than credit card please ensure
your payment is in our office before the 1st of the month
and your credit card will not be billed. For your convenience
we accept Visa / Mastercard / American Express / Personal
or Business Checks / Money Orders and PayPal.
Personal or Business Checks / Money Orders can be sent
to the following address:
www.CrazyHostGuy.com
200 James Street South, Suite 303
Hamilton, Ontario
Canada, L8P 3A9
Late Payments
Any account whose payment status is not current as of the
start of the next billing period is deemed late. Generally,
customers are given 5 day grace period after which the account
is put on suspension. We reserve the right to charge a reactivation
fee of $25.00 per account as well as payment of the balance
due in full. All past due accounts are subject to a 2% per
month interest fee.
Account Cancellation
All account cancellation requests must be via our online
account cancellation form; account cancellations submitted
via fax, phone, e-mail or the help desk will not be accepted
or considered valid regardless of what any staff member
may imply. Please ensure that you have backed up your data
before you submit the account cancellation form; any attempt
to access your account after your account cancellation request
is received is considered use of the account and therefore
will result in additional billing.
The account cancellation form can be found here.
Upon completing this form you will receive a confirmation
e-mail for your records along with a unique order cancellation
ID and the list of the accounts that you have requested
to be cancelled. This will ensure that both out customer
service team and you (the customer) are on the same page
and all account cancellation requests will be date and time
stamped to protect the customer should we be busy and not
able to process your cancellation immediately. You MUST
keep this e-mail as it is your proof that your account was
cancelled.
We have developed this process to ensure that there are
zero assumptions and all account cancellations are handled
without any confusion.
Account Cancellation & Outstanding Account Balances
If you have a past-due balance on your account at the time
the account is closed (either by your request or due to
non-payment), the remaining balance must be paid when the
account is closed. If we do not receive payment on the remaining
balance at that time, we will begin efforts to collect any
fees owed. We apply a $25.00 collection fee to cover our
costs in attempting to collect your debt. If our internal
collection efforts fail, we reserve the right to turn the
account over to a 3rd-party (either collections agency or
attorney) for further action. We also reserve the right
to report your unpaid balance to credit reporting agencies.
30 Day Money Back Guarantee
All website hosting accounts come with a 30 day money back
guarantee; should you be unhappy with your account for any
reason and wish to cancel your website hosting account we
will refund 100% of your regular monthly hosting fee(s).
We do not refund domain name registration fees under any
circumstances. The 30 day money back guarantee starts the
day that account is signed up for and expires on the 30th
day at midnight.
www.CrazyHostGuy.com does not issue any refunds for any account
over thirty (30) days old.
Refunds
Setup fees, when applicable, are non-refundable. You are
obligated to pay for your account even if you do not use
it because we have provided you with usernames, passwords,
DNS entries, and an IP address; therefore you have the ability
to use your account. The fact that you do not do so is not
relevant - you are still obligated to pay for the account.
Even an unused account uses valuable system resources that
could be used for other customers.
Credit Card Disputes
If client disputes justified charges by provider on his
credit card, www.CrazyHostGuy.com has the right to charge a $50
administration fee and immediately discontinue service.
Should you have any questions about this or any of our
other policies please feel free to e-mail info@CrazyHostGuy.com or call us toll free at 1.866.466.4255.
www.CrazyHostGuy.com Billing & Account Cancellation Policy
Version: 3
Last Updated: February 21, 2005
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